The colour of my print is slightly varied from my file/original art 

We print your file as 'print ready' as uploaded by you. That means that you have spent time getting the colour right and editing your file. In the online option, (which offers a quick turn around, convenient ordering and a budget price), we do not spend time matching colours or photo editing your files. The only photo editing we do is if we see a blemish/mark that distracts OR a slight cropping to fit the frame.

However, our printers are colour calibrated regularly to ensure the best colour matches to the paper profiles we use. 

Ensure your file is set in RGB colour mode and is TIFF or JPEG extension. 

When reproducing original art work, you would expect some very slight variations as light interprets colour differently from the camera source. Also your computer screen and our computer screen will vary. For example an iMac is glass, back lit and will show more illumination.  Our PC is calibrated perfectly to print exactly what it sees on the screen. 

To ensure you are sending us the most perfect digital file possible, you would choose to have your art work flat bed scanned at a professional photo lab. And even then, we would need to colour match from a hard copy of your original art. 

This would become a custom print and frame package, ordered in the Gallery with a consultation and a higher cost. 

I can't afford to have my files scanned at a pro lab. How do I photograph my own art work? 

The next best option is to refer to our 'easy to read' blog on how to photograph your art work here

There are also a million YouTubes on how to photograph art work.

My print is pixilated, or blurry and not as clear as I would have hoped. 

Print quality is like a good wine.  Quality grapes produce quality wine. 

If your digital file is not of a good quality, your print will reflect that.  Whilst the size may be as recommended, other things can alter the quality of your file such as:

  • Adding filters - This diminishes the original information. 
  • Not layering your files down after adding filters.
  • Cropping an image, which loses information, and then 'stretching' the file to suit your file size. 
  • Altering a small file, for example on instagram or a screen shot and then just sizing it to suit. The information will be stretched and will pixilate, even if the size of the file is indicating that it's OK.

Always send in original files to print, or make sure you understand the processes of photo editing, file saving and sizing photos using pixels. 

Can I send an image that I've found on the internet? 


There are very strict copyright rules around what we can print, and what you are entitled to use. Your print quality will be poor from these images as they are usually thumbnails, designed for the purpose of preventing reproduction. 

You should not photograph art work that is not yours for the purpose of reproducing it. 

You need to have permission from an artist or photographer to use their art work and reproduce it. It's best to contact them directly and ask permission.They may even agree to send you the file, for which you would be expected to pay for. 

It's always best to use your own photos and be safe. 

Our business will not print anything that is breaching copyright or the law, including images downloaded from the internet without payment or permission to use. Pornography or confronting images will not be printed.  You will not get your money back if you send this material through on our online store.  See our terms and conditions. 

Will my prints be exactly the same as previously printed by another printing service? 

We can't guarantee that but they will be very close. Every printer has its own settings, calibrations and paper profiles which create the finished print.   

We can guarantee that you will get the best print possible from our printers as they are quality, Epson printers. The colour calibration between the computer screen and the printer is updated regularly, which optimises the colour match between what we see on the screen and the finished print.

Our paper is of the highest quality photographic paper and has it's own, individual profile installed to matches the colour and the paper as your photo is printed.  

How big do my photo files need to be? 

NO MORE THAN 20MB of files for one order OR go to the DROPBOX LINK. 

Do not upload files more than 200MB in the dropbox, thanks. 

All files need to be in TIFF or JPEG format, RGB colour. 

Here are our recommended minimum sizes to give you a good quality print for the size that you selected.  If your files are smaller, it is still possible to print them but expect less quality with possibly some pixelation.  

Our Love it Frame it programme automatically lets you know if your files are too small or too big, (they won't load and we ask you to find a different file or a different frame). 

Shopify will upload a maximum of 20MB per order, so somewhere between this recommended file size and 20MB is ideal. 

Large frame -     Portrait or Landscape:  print 8MB  
Medium frame - Portrait or Landscape  :print 6MB

Small frame:      Portrait or Landscape 4MB 

Square Frame:   8MB 

Canvas print:    Landscape, Portrait  or square:  8MB 

Insta frame:       4MB 

Please refer to our blog on the HOME page - PIXELS 

Why is my order bombing out at the loading up stage? 

Shopify can only upload a maximum of 20MB per order. Please check your file sizes.  If you have one print and frame in your cart, your single file of under 20MB is fine.  For 2 frames in the one order, 10MB max for each.  For 3 frames in the one order, 6MB each.  If you have more orders and the total file sizes exceed 20MB, place separate orders.

Ensure your files are in TIFF or JPEG format. 

The other reason may be that your internet provider is slow.  Be patient or try uploading at times when others are not inclined to be using their internet.  

If you have continued trouble, please contact the team at or phone 0755234101 for assistance. 

Can I have glass instead of the perspex?

No.  We no longer offer this option in our online store due to the time constraints in making these wholesale frames.  The 2mm perspex is a quality product and can be couriered easily and safely. You can still tick the option to collect your framing from our store in Industry Drive but your frame will have perspex. 

Do the frames come packaged?

Yes.  We use environmentally - friendly products. Each frame is wrapped in enviro-friendly bubble wrap and then fitted into its own, perfectly sized cardboard box. It's then secured with reinforced, paper tape. The packaging products are environmentally friendly.  The Instaframes are packaged individually and make a perfect gift as one unit. Multiple orders are also individually boxed then bundled together for shipping. 

If you are collecting from our store and do not require boxing, please email to let us know this. 

How long from when I order to when I receive my package?

Orders are processed and printed each day.  These are a priority for our print studio and workshop. 

We plan to print your order and frame it ready for the courier within 3-5 working days. 

From there our courier service should have your package to you within 3 or 7 days, depending on where you live and the speed of the courier service. 

Does the $10 voucher included in the price include remote areas?

We include a $10 voucher to post your package which covers East Coast areas, major cities of Melbourne, Sydney and Adelaide, Brisbane.  If you are sending your print and frame package to a remote country town, 'out of the way' areas such as Alice Springs or outback stations, it's all possible but you will need to pay an additional shipping fee.  Once we find out what this is, we will notify you.  You will need to confirm the shipping and be asked to pay the difference.  

A separate invoice will be sent to your email and payment can be received via credit card over the phone or a bank deposit paid into our bank account prior to proceeding with the order. 

How do I organise shipping for my clients and make money from this? 

The best way to make money from this printing and framing site is to sell your own image to your client. Make your money out of your photography and just add our print and frame as a bonus.  You can organise a note, card or sticker to add to your package.  

By concentrating on your own photography and making profit, your client will appreciate the extra service of printing and framing and you won't be concerned if they discover this site for their own use. 

What if my product is damaged when I receive it?

Please refer to our returns policy found at the bottom of our home page. 

What sort of perspex is used on the frames?

2mm perspex.  This looks like glass but is softer on the eye and makes the frame lightweight and safe for transporting. 

What products do you use in making the print frame packages?

Please refer to our PRODUCTS page or section on the HOME PAGE

Am I able to have my prints on Fine Art Cotton Rag paper?

Yes.  In the 'note' section of your order, please indicate this preference. It will be the same price as the lustre paper. Alternatively, please contact us  via email

with your request as soon as you have placed the order. 

Can I have a larger print and frame package that is not on the shopping site? 

Yes. Coastal Framing and Design can make you a custom print and frame package of the size you would like. Please message us at jen@coastalframinganddesign or phone: 0755234101 for your request. 

We offer on line consultations via phone or in person in our gallery at

5/25 Industry Drive, Tweed Heads South, NSW. 2486.   Please book a time on our Coastal Framing and Design web site, contact page. 

Prices will be custom priced depending on your choice of print and frame. We can arrange quotes, payments and delivery of your larger frame. 

How to I make a photo wall from the options on line?

This is easy when you utilise our framing options.

The frames are designed to sit side by side to create either a small, medium or large photo wall.  You may like to contact our designer through message, email or phone 07 55234101 to ask for assistance in designing your wall.

More information with plans and suggestions are being added to our site as time goes on. 

Can I add a personalised message if my package is a gift?

Yes.  You may add a note in the note section OR email with your wording. We will add a handwritten note to your frame.  

Can I print my original art work with Love it Frame it?

Yes but you will need to make a good digital file of your original art work. See my latest blog here How to photograph your art. Use this file as your upload file in the frame selected from the online store.  

Do you include TRACKING on the shipping?

YES.  But you need to fill in all of the details on the form, including your recipients phone number and email address.  If you don't, we will use ours and we will receive the shipping details. 

Can I negotiate variations to the Love it Frame it print and frames? 

NO.  This Love it Frame it shopping on line store represents great value for money. It is designed for photographers and artists seeking convenience, quality, good pricing and a quick turn around. 

In order to make this option sustainable as a business proposition, we need to keep the options set as they are. This means no variations to the size of the frames, no other colour matting, no variation to the print size or the products used. 

For custom requests, such as a larger or smaller print, no cropping of your file to fit the frame, different mat board colours, different frames or larger sizes, you can contact us at

and your order will become a custom order which will cost substantially more. 

We are happy to quote for variations as a custom frame.